Reference

Terms Conditions That Govern Your novabet Account

These Terms & Conditions set out the agreement between you and novabet whenever you access the platform, fund your account via bKash, Nagad or Rocket, or place activity across our sportsbook, live casino and slot rooms.

Account eligibilityPayment termsDispute processRegional accessWallet rules

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What These Terms Cover and How They Apply

novabet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening or continuing to use a novabet account you confirm that you have read, understood, and accepted every clause in this document. These terms apply to all activity on the platform including deposits through bKash, Nagad, Rocket or Upay, withdrawals back to your registered mobile

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wallet, wagers placed on cricket markets or live dealer tables, and any communication with our support channels. Access to novabet depends on your local law and eligible regions — we do not represent that our services are lawful in every jurisdiction, and it is your responsibility
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to verify that you may participate from your location within Bangladesh or elsewhere. We may update these terms at any time; material changes will be communicated through your registered email or an in-platform notification, and continued use after that notice counts as acceptance. If you disagree
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with an update, you may close your account and withdraw remaining eligible funds through the same mobile wallet method you used to deposit. These terms are governed by the laws applicable to the operating entity, and any dispute that cannot be resolved through our internal process
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may be escalated according to the arbitration clause below. We retain the right to suspend or close accounts that violate these conditions, including cases of multiple account creation, fraudulent deposit patterns, or identity misrepresentation during wallet verification.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause here is unclear or you need to exercise a right described in this document — account closure, data access, dispute filing — our support team handles policy queries through dedicated channels. You do not need to navigate the same queue as general enquiries; mention that your question relates to Terms & Conditions and the conversation routes accordingly.

HOW WE HANDLE POLICY

Data, Security and Account Integrity Under These Terms

Every clause in this document ties back to a real operational process — how we store your data, why we verify your wallet, what triggers a review, and how long we retain records after account closure. This section breaks those processes into the areas that matter most to your day-to-day experience on novabet.

Data Retention

We retain account data for a defined period after closure to meet regulatory requirements and resolve any pending disputes. After that window, personal identifiers are anonymised or deleted from active systems entirely.

Cookie Usage

novabet uses cookies to maintain your session, remember device preferences, and track platform performance. You can manage cookie consent through your browser settings; disabling certain cookies may affect lobby loading or auto-login on mobile.

Wallet Verification

When you add bKash, Nagad or Rocket as a withdrawal method, we verify ownership by matching the registered mobile number to your account profile. This one-time step protects you from unauthorised cashouts to a wallet you do not control.

Account Security

Your login credentials are hashed and stored separately from personal data. If you suspect unauthorised access, contact support immediately — we freeze the account within minutes and initiate a verification reset tied to your registered number.

Change Requests

You may request updates to your registered name, email, or mobile number by contacting support with valid identification. Changes to the primary wallet linked for withdrawals require a fresh verification cycle before any new cashout processes.

Dispute Resolution

If you believe a transaction or account decision was made in error, raise a dispute through live chat or email within thirty days. We acknowledge within one business day and aim to resolve within a reasonable timeframe, escalating externally if needed.

Common Questions About Our Terms & Conditions

We get asked about specific clauses regularly — especially around eligibility, wallet rules, and what happens if you want to close your account. Below are the questions that come up most, answered in the same plain language we use throughout this document.

You must be of legal age in your jurisdiction and located in a region where access to the platform is not restricted by local law. We do not guarantee availability in every area — eligibility depends on your local regulations and the regions we currently support.

No. These terms permit one account per individual. If we detect duplicate registrations linked by device, wallet, or identity documents, we reserve the right to close the additional accounts and consolidate any balance into the original.

Deposits sent through bKash, Nagad or Rocket are credited once the mobile wallet operator confirms the transfer. The minimum and maximum amounts shown on the deposit screen at the time of transaction are the binding limits under these terms.

If your account is closed due to a terms violation, we review the balance case by case. Funds from legitimate deposits may be returned to your registered wallet, minus any amounts tied to the specific breach such as bonus abuse or fraudulent activity.

Contact support through live chat or email and request account closure. We process the request after verifying your identity, and any remaining eligible balance is returned to the bKash, Nagad or Rocket wallet you last used for withdrawal.

We may update these terms, but material changes are communicated via email or an in-platform message before they take effect. Continued use after that notification period constitutes acceptance of the revised conditions.

We collect the personal data necessary to operate your account — name, mobile number, wallet details, and device information. Our Privacy Policy details the specifics, but these terms bind you to accurate disclosure of that information during registration.

Raise any dispute through live chat or email within thirty days of the event. We acknowledge your case promptly and investigate internally. If the internal process does not resolve the matter, the arbitration clause in these terms outlines the external path.

Yes. Any promotional offer you accept is subject to both its specific conditions and these overarching terms. Where a promo condition conflicts with a general term, the more specific promotional condition applies to that particular offer.

These terms are governed by the laws applicable to our operating entity. Access and eligibility always depend on your own local law and the regions we serve — we encourage you to verify your position before using the platform.

Terms Conditions That Govern Your novabet Account

How to Reach Us About These Terms

Data, Security and Account Integrity Under These Terms

Data Retention

Cookie Usage

Wallet Verification

Account Security

Change Requests

Dispute Resolution

Common Questions About Our Terms & Conditions

01 Who is eligible to hold a novabet account under these terms?

02 Can I hold more than one account?

03 How do deposit terms apply when I fund via bKash or Nagad?

04 What happens to my balance if I breach these terms?

05 How do I close my account voluntarily?

06 Are these terms subject to change without notice?

07 What data do you collect and how does that relate to these terms?

08 How does dispute resolution work under these terms?

09 Do these terms cover promotional offers and bonuses?

10 What jurisdiction governs these terms if a legal issue arises?

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